ME
Matsie E
1 reviews | Active since Apr 2024
19 Mar 2025, 12:38
Money that was deducted but policy was cancelled
Capital legacy, I ve join it within two days I decided to cancel the plan. They did cancel it. After two months they deduct my money from my account. When I call them they tell me that they will bring back the money. My problem is I do not have money and some of my stop orders find no money in my account
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Capital Legacy's replyOfficial
24 Mar 2025, 12:30Hi there Matsie,
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply24 Mar 2025, 12:30
Official
Hi there Matsie,
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader