NM
Nancy M
1 reviews | Active since Sept 2020
04 Apr 2025, 13:26
MONEY DEDUCTED WITHOUT MY PERMISSION
This company has been deducting money on my salary advice without my permission and for a policy I know nothing about. R393.01 Has been deducted on my salary advice in March 2025. I called twice they promised to send me documents for my refund for the past two weeks even today I am still waiting.
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Capital Legacy's replyOfficial
04 Apr 2025, 15:01Hi there Nancy,
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply04 Apr 2025, 15:01
Official
Hi there Nancy,
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader