Misleading advertising & bad service delivery

I’m am very disappointed in the service I received from Capital Legacy. My father passed away in October 2018, and Capital Legacy was to handle the “Will”, After 3 years they withdrew themselves from unwinding the estate. No fees was transferred into the estate and nothing happened further. It has been 5 years now and nothing has transpired, their slogan says “No Will No Legacy”, but they clearly do not live up to this. The lawyer that handled my father’s estate’s name is Shaun , on numerous occasions appointments was made with this lawyer but he never pitched, he ignored phone calls, he would just never be available when i would come to the office. It seemed that he was purposely avoiding me. Then Covid happened and this made it even harder to get hold of him. It frustrates me that after three years they decide to withdraw with no reason as to why? My fathers estate is still where it was the the day he passed, nothing has been done. Capital Legacy portrays such a high image but they cannot live up to their word. There advertising is clearly misleading. They should really be dealt with, this is unacceptable. There is clear stipulations in the Will of funds that needs to be paid to my niece and nephew. This never took place and the contract states that, what happened to this money.