1 reviews | Active since Sept 2016
Misconduct Unprofessionallism !
The odacity Lungile has to email me to only reply Yes to reinstate a policy. After the wrong payment was made on the 5 November, they reimbursed me short only on the 24Nov ( 20 days later) without any explanation or reasoning only after several attempts by myself to follow up with Nicole when this will be reimbursed.
No wonder Capital Legacy claims to be " cheaper " than other firms for legal cost involved cos no one investigates the odd little R170 here or there that go missing !!!! How many other people have this problem, who hasnt voiced it or noticed it.
I'm in absolute utmost disgust of Capital Legacy's unprofessionallism. Thank God I discovered this before my death. And to think I referred and encouraged people to consider Capital Legacy.
I regret doing business with them.
Thank you for getting in touch.
I believe Nicole has been in contact to explain why the payment could not be allocated and to confirm the refund amount.
Should you need any further assistance at all, please do let me know.
Natasha Thysse
National Manager - Customer Care
Thank you for getting in touch.
I believe Nicole has been in contact to explain why the payment could not be allocated and to confirm the refund amount.
Should you need any further assistance at all, please do let me know.
Natasha Thysse
National Manager - Customer Care