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Phumzile M
1 reviews | Active since May 2022
21 Nov 2023, 10:12
****mers of note
****mers of note... i cancelled the policy but still the deduction went off and when calling regarding the refund i was told it takes 30 days before it cancels even though i have a cancellation letter with me.
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Capital Legacy's replyOfficial
21 Nov 2023, 12:48Hi Phumzile,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader - Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader - Customer Care
Capital Legacy's reply21 Nov 2023, 12:48
Official
Hi Phumzile,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader - Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader - Customer Care