LK
Lizanne K

1 reviews | Active since Jan 2020

22 Oct 2026, 14:21

Making a difficult situation harder

Losing someone is a terrible experience as is. Losing the person you thought you would spend your life with and bought a house with suddenly and unexpectedly is a nightmare to say the least. Capital legacy honestly made it worse.... Except for the fact that the person who is suppose to handle the estate rarely actually updates you on the progress or answers emails in a timely manner, the lawyers they appoint are just as useless. While having to deal with the loss of a loved one and suddenly having to find the funds to keep paying your everything they all seem to have all the time in the world while you inch closer to bankruptcy every month. Don't expect anything to be handled in a timely manner and if there is a property involved don't expect any sympathy or that it will be handled quickly. Will definitely be moving my policies.

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Replies (4)
Capital Legacy
Capital Legacy's reply22 Oct 2026, 14:28
Official

Dear Lizanne

Please accept our sincere condolences for your loss. We are truly sorry to hear about your experience and understand how difficult this time must be for you. We take your concerns regarding the communication delays and the handling of the estate seriously. To help us investigate the matter thoroughly, kindly send us an email with further details of your experience, including the name of the deceased, the relevant estate reference number (if available), and any outstanding concerns or correspondence that may assist us with our investigation. Once we receive this information, we will escalate the matter to the relevant team for review and feedback. Thank you for bringing this to our attention, and we apologise for the additional distress this situation has ***

Capital Legacy
Capital Legacy's reply22 Oct 2026, 14:30
Official

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LK
Lizanne K's update22 Oct 2026, 15:56
Reviewer Update
I would love to email you with an exact account of what has been happening but that's hard to do if I don't have an email address?
Capital Legacy
Capital Legacy's reply22 Oct 2026, 16:00
Official

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