1 reviews | Active since Sept 2018
lack of service --- BAD BAD BAD BAD
Before me and my wife got married we got our will's in August 2016.
We got married in 2017- We emailed them to update our records.
2 years later and still our will's or the same since day one ? never got updated. worst of all not in this 2 years One worker got in touch with us to ask if everything is still ok is there anything that needs to be changed? or just a reminder that gives us a alert on our Will's, NOTHING>>> we as the client must follow up on our own stuff.. my wife cancelled the debit orders and reversed it-- in a moment of minutes 10 emails got to us reminding us to PAY or where is payment - (UNPAID PREMIUM) ????????????????????????????? But where are the emails from them assisting us with our Will's.. or just once a year ALERT on the information of our will's
Good day Mr. Lowings
Please allow me to investigate the matter and resolve as a matter of urgency?
Accept my apologies for service you experienced, I assure you I will get back to you as soon as possible.
Thank you,
Pieter
Good day Mr. Lowings
Please allow me to investigate the matter and resolve as a matter of urgency?
Accept my apologies for service you experienced, I assure you I will get back to you as soon as possible.
Thank you,
Pieter
As discussed we will send Rupert one of our senior managers to visit you at home and re-draft your wills, thank you for allowing us the opportunity to rectify the matter.
Chat soon
Pieter
As discussed we will send Rupert one of our senior managers to visit you at home and re-draft your wills, thank you for allowing us the opportunity to rectify the matter.
Chat soon
Pieter
I trust you're doing well.
As our customer reviews are very important to us, we have tried contacting you as a follow up as well as to confirm if you would be willing to revise your initial review, based on your further experiences.
We remain available if you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care
I trust you're doing well.
As our customer reviews are very important to us, we have tried contacting you as a follow up as well as to confirm if you would be willing to revise your initial review, based on your further experiences.
We remain available if you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care