RC
Rob C
1 reviews | Active since Mar 2009
20 Jul 2021, 08:40
Lack of Follow-up
I recently submitted a 5-star rating for the service received from a call agent. Since then I have heard nothing from CL in spite of the promises by the agent that someone would give me a call as soon as possible. So now the wonderful service I received initially has come to nothing
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Capital Legacy's replyOfficial
20 Jul 2021, 10:19Hi there Rob,
Thank you for bringing this to my attention, I've taken a look and can confirm that Justin sent your request through for a review on the 7th of July.
I am, however investigating as to what went wrong from there and I'll be sure to provide you with feedback as soon as possible.
Please accept my sincerest apologies for the frustration caused as this is certainly not how we conduct business.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
Thank you for bringing this to my attention, I've taken a look and can confirm that Justin sent your request through for a review on the 7th of July.
I am, however investigating as to what went wrong from there and I'll be sure to provide you with feedback as soon as possible.
Please accept my sincerest apologies for the frustration caused as this is certainly not how we conduct business.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply20 Jul 2021, 10:19
Official
Hi there Rob,
Thank you for bringing this to my attention, I've taken a look and can confirm that Justin sent your request through for a review on the 7th of July.
I am, however investigating as to what went wrong from there and I'll be sure to provide you with feedback as soon as possible.
Please accept my sincerest apologies for the frustration caused as this is certainly not how we conduct business.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
Thank you for bringing this to my attention, I've taken a look and can confirm that Justin sent your request through for a review on the 7th of July.
I am, however investigating as to what went wrong from there and I'll be sure to provide you with feedback as soon as possible.
Please accept my sincerest apologies for the frustration caused as this is certainly not how we conduct business.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care