NS
Noel S
1 reviews | Active since Sept 2021
06 Nov 2023, 15:32
Is this service to brag about?
When Capital Legacy contacted us to draft our original will, we were promised the sun and the moon regarding their service levels. My wife and I have changed our wills and I went back enquiring about their Capital Legacy Plan and asked for a quote on the plan - it has been a week now and we haven't had a call from anybody regarding a quote. I received a SMS a week ago saying that somebody would contact me regarding our wills - nothing came of it. If this is the level of service that they render, what type of service will they render to my loved ones, once I've passed?
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
06 Nov 2023, 16:20Hi Noel,
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Please rest assured that we will investigate the matter as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
Should you need any further assistance at all, please do let me know.
Have a lovely afternoon!
Lesego Mabaso
Senior Team Leader - Customer care
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Please rest assured that we will investigate the matter as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
Should you need any further assistance at all, please do let me know.
Have a lovely afternoon!
Lesego Mabaso
Senior Team Leader - Customer care
Capital Legacy's reply06 Nov 2023, 16:20
Official
Hi Noel,
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Please rest assured that we will investigate the matter as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
Should you need any further assistance at all, please do let me know.
Have a lovely afternoon!
Lesego Mabaso
Senior Team Leader - Customer care
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Please rest assured that we will investigate the matter as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
Should you need any further assistance at all, please do let me know.
Have a lovely afternoon!
Lesego Mabaso
Senior Team Leader - Customer care
NS
Noel S's updateReviewer Update
11 Nov 2023, 13:29Thank you Lesego - matter resolved.
NS
Noel S's update11 Nov 2023, 13:29
Reviewer Update
Thank you Lesego - matter resolved.
Capital Legacy's replyOfficial
14 Nov 2023, 14:28Hi Noel,
Thank you so much for letting me know.
Have a great afternoon!
Thank you so much for letting me know.
Have a great afternoon!
Capital Legacy's reply14 Nov 2023, 14:28
Official
Hi Noel,
Thank you so much for letting me know.
Have a great afternoon!
Thank you so much for letting me know.
Have a great afternoon!