EG
Estelle G
1 reviews | Active since May 2017
26 May 2022, 09:42
***********, no Client service
We canceled our Wills with them two months ago, due to their incompetence dealing with my uncles will, whereby they lost it.
In the email reply from Capital Legacy they said someone would contact us regarding the cancelation, still waiting. I've sent follow up emails to request what is happening. Only once did I get a reply. Still waiting for confirmation of cancelation. What makes me upset they are still deducting our monthly subscription.
Frustrated!!
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Replies (1)
Capital Legacy's replyOfficial
26 May 2022, 11:08Good Morning Estelle,
Thank you for bringing this to my attention, I can see that we've tried making contact to process the cancellation, although I will ensure that we have this sorted and rectified.
We will be in touch shortly.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention, I can see that we've tried making contact to process the cancellation, although I will ensure that we have this sorted and rectified.
We will be in touch shortly.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply26 May 2022, 11:08
Official
Good Morning Estelle,
Thank you for bringing this to my attention, I can see that we've tried making contact to process the cancellation, although I will ensure that we have this sorted and rectified.
We will be in touch shortly.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention, I can see that we've tried making contact to process the cancellation, although I will ensure that we have this sorted and rectified.
We will be in touch shortly.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints