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holmestalita H
1 reviews | Active since Nov 2016
16 Jun 2022, 07:33
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I am furious. I cancelled my policies as I can not afford the premiums. I cancelled it in time and I was told it is cancelled. However the premiums went off my account again cleaning my account out!
Now I will go into overdraft paying hundreds of rands af bank charges because of Capital legacy's incompetence!. If I didnt have the funds to pay R220 to capital legacy, where will I find finds to pay R500 towards banking charges.
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Capital Legacy's replyOfficial
16 Jun 2022, 10:28Hi there Talita,
Thank you for bringing this to my attention, I’m so sorry for the frustration caused.
Please rest assured that should there be a valid refund due, we’ll certainly honour it.
Leave it with me, I’ll have a look at what went wrong and be in touch.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing this to my attention, I’m so sorry for the frustration caused.
Please rest assured that should there be a valid refund due, we’ll certainly honour it.
Leave it with me, I’ll have a look at what went wrong and be in touch.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's reply16 Jun 2022, 10:28
Official
Hi there Talita,
Thank you for bringing this to my attention, I’m so sorry for the frustration caused.
Please rest assured that should there be a valid refund due, we’ll certainly honour it.
Leave it with me, I’ll have a look at what went wrong and be in touch.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing this to my attention, I’m so sorry for the frustration caused.
Please rest assured that should there be a valid refund due, we’ll certainly honour it.
Leave it with me, I’ll have a look at what went wrong and be in touch.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints