*********** Capital Legacy!!!!!

Very very very *********** and poor service. My parents, who are both the same age have a will at Capital Legacy since 2021. Their plan and monthly premiums were the same. My mothers premium increased by R67 and my fathers by R9 in 2022 without notice; and initially they were told by Keagan Calitz (consultant) that their premiums will not increase for the next 5 years because of their age. My parents then queried the increase and asked for a clear explanation but Keagan was no where to be found. He never answered calls, blue ticked messages on whatsapp and didn't assist at all. We tried to contact other consultants in the office ,but they were of no use still. A lady by the name of Lungile tried to assist my mother; but she messed up and changed the whole policy and plan without explanation. The new policy is completely different from the original document. All the figures have changed, and she didn't bother to call and explain why the drastic change of other figures. We tried to get someone from the complains department by the name of Justin, who promised to investige the matter and get back to my mother asap; but he failed to do said aswell. Its been 2 weeks now since we are waiting for his call, and when my mother called him 2 weeks later; he has no idea whats going on, He's asking my mother to explain the issue to him again, he says he will listen to phone conversations and investigate.......2 WEEKS LATER!!! What was he doing all this time??????? My mom has canceled the policy in great disappointment after paying monthly premiums since 2021.