1 reviews | Active since Jan 2018
INCOMPETENCE / NATASHA DE FRIETAS
I sent in my cancellation last month and still got debited, I was always debited ONE AMOUNT OF R101.23 for policies for both my husband and myself and all of a sudden I get billed R202.26 which I did not give authority to debit as one amount.
I understand if I cancelled my policy and my husband did not cancel his but why did they still debited my account of R202.26 after I recived a cancellation confirmation?
I AM PUTTING ON RECORD YOU DO NOT HAVE AUTHORITY TO DEBIT MY FNB ACCOUNT. and where I consented to have the amount of R202.26 debited off my account as one payment and not two as previously done
I EXPECT A FULL REFUND INTO MY ACCOUNT.
ALICE RICHARDS *** BRENDON RICHARDS ***
BOTH POLICIES UST BE CANCELLED AND I WANT MY MONEY BACK!
I trust you're doing well.
Thank you so much for giving us the time to turn this around. We certainly aim to WOW in everything we do and with this, comes absolute professionalism, which ensures that our Clients needs are met as soon as possible.
As discussed, our Senior Consultant Nathan will be giving you a call between 12:00 and 13:00 to review your policy.
Should you need any further assistance at all, please do contact me directly on ***
May you have a fantastic day ahead!
I trust you're doing well.
Thank you so much for giving us the time to turn this around. We certainly aim to WOW in everything we do and with this, comes absolute professionalism, which ensures that our Clients needs are met as soon as possible.
As discussed, our Senior Consultant Nathan will be giving you a call between 12:00 and 13:00 to review your policy.
Should you need any further assistance at all, please do contact me directly on ***
May you have a fantastic day ahead!