Improve customer care

I wanted to review my Will. I was called by a lady called Sharon Beckett who then promised to set up a Teams meeting with a consultant who was going to help me. I did not receive the email with the meeting notification and Teams link. At the time of the meeting, the consultant called me and I told him that I had not received the meeting request and I was no longer available. When he checked my email address and read it out to me, it was spelled incorrectly.

About 2 weeks later, Sharon called and when I told her I had not received the email she insisted it had gone from her side and did not give me an opportunity to read the incorrect email address she had sent it to the meeting request to. What a rude woman.

Then she set up another meeting, still I did not receive the meeting request which she said she was sending right away. As my diary fills up quickly I tried to call her a couple of times to confirm the meeting and there was no response. I sent her SMSs (number has no WhatsApp) on 5 April, and 12 April. She is yet to respond to them.

The consultant called on the day of the meeting and he read out the email address to me and it was still incorrect. Fortunately, this time I was available and met with him and reviewed my Will. I have not heard from Sharon despite my attempts to call her and my SMSs.