CN
Chantelle N

1 reviews | Active since Sept 2020

03 Nov 2020, 11:12

If I could give them a 0... I would.

Their sales department is AMAZING..., but that’s exactly where it ends and that’s the problem. I had the worst experience with this company winding up my late mother’s estate - They would communicate with only one heir and asked us to relinquish our rights to anything my mom left to us, because they were biased. However, this was not the worst, they did not have the professionalism competency to wind up an estate of this complexity, their wills are set up in a weird way and depending on how you are married it could have a huge bearing on your will - None of this is explained, because the sales reps aren’t Estate administrators.

The policy looks great, but think about the long term repercussions of getting a company that sends sales rep with absolutely no knowledge of how to administer an Estate to do their business.

0
Replies (2)
Capital Legacy
Capital Legacy's reply03 Nov 2020, 12:53
Official
Hi there Chantelle,

Thank you for bringing this to my attention, please accept my sincerest apologies for the frustration caused.

I will certainly be investigating this and confirm how it went wrong.  In order for me to provide you with sufficient feedback as soon as possible, please be so kind as to provide me with your contact details.

I look forward to hearing from you.

Brandon Garbutt
Managing Director 
Capital Legacy
Capital Legacy's reply04 Nov 2020, 08:25
Official
Good Morning Chantelle,

I hope you're doing well. 

I just wanted to follow up on your contact details via a private response as I'd definitely like to have this sorted for you as soon as possible. 

Have a lovely day,