I was engaged by Elaine Erasmus (Client Care Officer) who demonstrated excellent Customer Obsession and turn around times on any request I would provide her

I was engaged by Elaine Erasmus (Client Care Officer) who demonstrated excellent Customer Obsession and turn around times on any request I would provide her. She explained the process and helped me step by step to making significant changes to my will. At each stage of the process, I felt completely supported and I knew exactly what was expected from me and the next steps. I'd like to thank Elaine for truly demonstrating what customer service should be at all times.