DM
David M

1 reviews | Active since Sept 2012

01 Sept 2023, 19:34

I was confronted with a challenge of whether I must continue paying my will policy premium when I was notified of the increments in premium due to anniversary of my policy

I was confronted with a challenge of whether I must continue paying my will policy premium when I was notified of the increments in premium due to anniversary of my policy. After a discussion with Ms Maleesha Sundram I was able to see a broader perspective regarding my policy which I didn't see before. She explained to me how important the policy is for the benefit of my dependents and also showed a comparison of the cover should I decide to down grade. If it wasn't because of her I could've canceled the policy and lost. However, due to her explanation and patience with me whilst asking questions I got a bigger perspective and I'm happy that I decided not to down grade or cancel. Thanks to Maleesha

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Replies (1)
Capital Legacy
Capital Legacy's reply04 Sept 2023, 13:55
Official
Hi David,
 
Thank you so much for the amazing feedback! I'll be sharing this with Maleesha and the rest of the team. 
  
Have a lovely day! 
  
Natasha Thysse 
National Manager-Customer Care and Complaints