PP
Palesa P
1 reviews | Active since Sept 2022
17 Jan 2025, 17:31
I nolonger have strength to deal with this company.
Hi Guys. Honestly I nolonger have strength and energy to deal with this company and its colleques. I've cancelled my policy Feb 2022 till to date they still deducting. I spoke to several employees. Daluxolo, Patricia, Lerato and Duduzile Masemola they all failed to help me. They said it's cancelled but but deductions are still happening. The reason I cancelled it's because they deduct double amount for one policy. I'm sick and tired of their nonsense.
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Capital Legacy's replyOfficial
20 Jan 2025, 09:37Hi Palesa,
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply20 Jan 2025, 09:37
Official
Hi Palesa,
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader