RR
Reinette R
1 reviews | Active since Dec 2025
30 Dec 2025, 14:14
I had a very negative experience with Capital Legacy
I had a very negative experience with Capital Legacy. From the very beginning they brought the wrong will to our appointment, and everything after that was marked by poor service and repeated mistakes. Took them 3 tries to get the paperwork in order for the vehicle transfer, and it is still not correct. Instead of helping, the process added to my grief and stress. Overall, it was a horrible experience working with this company.
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Capital Legacy's replyOfficial
31 Dec 2025, 08:40Good day Reinette,
We’re truly sorry to hear about your experience and the additional stress this caused you during an already difficult time. This is certainly not the level of service or care we strive to provide, Your feedback has been taken seriously and will be escalated internally to ensure the matter is reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly to resolve the outstanding issues and restore your confidence in our service.
Once again, we apologize for your experience and thank you for bringing this to our attention.
Nicole Marais
Senior Team Leader
We’re truly sorry to hear about your experience and the additional stress this caused you during an already difficult time. This is certainly not the level of service or care we strive to provide, Your feedback has been taken seriously and will be escalated internally to ensure the matter is reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly to resolve the outstanding issues and restore your confidence in our service.
Once again, we apologize for your experience and thank you for bringing this to our attention.
Nicole Marais
Senior Team Leader
Capital Legacy's reply31 Dec 2025, 08:40
Official
Good day Reinette,
We’re truly sorry to hear about your experience and the additional stress this caused you during an already difficult time. This is certainly not the level of service or care we strive to provide, Your feedback has been taken seriously and will be escalated internally to ensure the matter is reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly to resolve the outstanding issues and restore your confidence in our service.
Once again, we apologize for your experience and thank you for bringing this to our attention.
Nicole Marais
Senior Team Leader
We’re truly sorry to hear about your experience and the additional stress this caused you during an already difficult time. This is certainly not the level of service or care we strive to provide, Your feedback has been taken seriously and will be escalated internally to ensure the matter is reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly to resolve the outstanding issues and restore your confidence in our service.
Once again, we apologize for your experience and thank you for bringing this to our attention.
Nicole Marais
Senior Team Leader