1 reviews | Active since Apr 2024
I am seeking for help to cancel a policy with Capital Legacy that was opened based on wrong information given.
Good day. I am Precious Maleka. I am having a problem with Capital Legacy 😭.In early Oct 2023, their team came to our work place and they were selling insurance and encouraging us to open a WILL with them as it was free of charge. During my one on one session, I was assisted by a white guy-Lean. I asked him how much will it cost me to draft a will with them, He continued to insist that it is free, so I opened one. After that meeting, as I discussed with some of the colleagues, I learnt that we were having different information. Some were told a certain fee during one on one consultation. So, I decided to cancel it immediately. I called him, asked him why he gave me wrong information and asked him to cancel it immediately before month end of Oct 2023. I have been calling him since then, signing forms of cancellation but they have been deducting the sum of R370 every month since October 2023 up-to-date. As I am writing this, I am highly seeking for help, to cancel this policy.
#CAPITAL LEGACY IS A ****- They have been deducting my money for 7 months now. I have all the proof...from cancellation form, what's up messages asking for cancellation and now Mr Lean does not answer my calls or even respond. PLEASE HELP 🙏
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you shortly.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you shortly.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
