1 reviews | Active since May 2019
Horrified potential client
I'm interested in the will and educate plan but after reading reviews here on hellopeter I'm horrified. What is scary the most is that all this complaints are not addressed for us the public and future clients to see how there are resolved and if there are resolved and why there was such issues in the first place to give us confidence in your business dealings. What this responses put across is that you will only be called or attended to if you complain on a public platform, what about the rest of your clients. This is very disappointing to say the least , I was honestly looking forward to taking up a product with you but not anymore and I'm sure I'm not the only one feeling this way. Please get your house in order.
Thank you for getting in touch and sharing your concerns. I've tried contacting you on the number provided, unfortunately I haven't been able to get through.
With Social Media being as powerful as it is today, we put a lot of focus on our platforms to ensure each concern is addressed and resolved as soon as possible, if not immediately.
You'll be able to see our response when you click on the reply icon. These responses however, would not include personal information regarding the complainant or how the complaint is resolved due to obvious reasons.
I can also confirm that, out of Eight Hundred and Fifty Nine Reviews (all time reviews) we have a total of Two Hundred and Fifty concerns that have all been addressed and resolved (Overall Twenty Nine Percent)
Due to the nature of our business and our promise of making your loss of a loved one a little easier, we truly strive for excellence and while I will not promise that no mistakes or misunderstandings could occur, I do promise that each one is addressed, investigated and resolved with the utmost attention to detail and future resolve/prevention implemented where needed.
Please feel free to let me know when I can give you a call as I'd like to discuss this with you personally as well.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for getting in touch and sharing your concerns. I've tried contacting you on the number provided, unfortunately I haven't been able to get through.
With Social Media being as powerful as it is today, we put a lot of focus on our platforms to ensure each concern is addressed and resolved as soon as possible, if not immediately.
You'll be able to see our response when you click on the reply icon. These responses however, would not include personal information regarding the complainant or how the complaint is resolved due to obvious reasons.
I can also confirm that, out of Eight Hundred and Fifty Nine Reviews (all time reviews) we have a total of Two Hundred and Fifty concerns that have all been addressed and resolved (Overall Twenty Nine Percent)
Due to the nature of our business and our promise of making your loss of a loved one a little easier, we truly strive for excellence and while I will not promise that no mistakes or misunderstandings could occur, I do promise that each one is addressed, investigated and resolved with the utmost attention to detail and future resolve/prevention implemented where needed.
Please feel free to let me know when I can give you a call as I'd like to discuss this with you personally as well.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care and Complaints