Horrible and traumatic experience

This company is horrible n don't take customer service seriously. I am sick n tired of sending Azia emails about the cancellation of my policy. She keeps on asking me stupid questions n I told her I no longer need the service. I am tired n regret taking this policy. My policy number is PN212019. I wish this company can stop deducting Money from my bank account and sent me the cancellation letter. I am gatvol n people never take a policy with them.. I guess I will have to approach ombudsman