RH
Ruwaida H
1 reviews | Active since Mar 2012
20 Mar 2022, 16:51
Highly disappointed - will not recommend to anyone else.
I had requested for a call back several times ito questions that I have - no response. I had even emailed agents from Capital Legacy to phone me as I had questions - no response. It upsets me to know that customer service is not important anymore. I can also provide names of agents to whom I had sent emails and received no response. Highly disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Capital Legacy's replyOfficial
22 Mar 2022, 17:00Hi there Ruwaida,
Thank you for bringing this to my attention. I am immensely sorry for the frustration caused as this is certainly not how we do things.
I will be giving you a call shortly to confirm and discuss the way forward.
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention. I am immensely sorry for the frustration caused as this is certainly not how we do things.
I will be giving you a call shortly to confirm and discuss the way forward.
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply22 Mar 2022, 17:00
Official
Hi there Ruwaida,
Thank you for bringing this to my attention. I am immensely sorry for the frustration caused as this is certainly not how we do things.
I will be giving you a call shortly to confirm and discuss the way forward.
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention. I am immensely sorry for the frustration caused as this is certainly not how we do things.
I will be giving you a call shortly to confirm and discuss the way forward.
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's replyOfficial
22 Mar 2022, 17:02Hi Ruwaida,
I've tried giving you a call, unfortunately it seems that my call was declined although it could be because I'm calling from my office line.
Please let me know when it would be most convenient to try again.
I've tried giving you a call, unfortunately it seems that my call was declined although it could be because I'm calling from my office line.
Please let me know when it would be most convenient to try again.
Capital Legacy's reply22 Mar 2022, 17:02
Official
Hi Ruwaida,
I've tried giving you a call, unfortunately it seems that my call was declined although it could be because I'm calling from my office line.
Please let me know when it would be most convenient to try again.
I've tried giving you a call, unfortunately it seems that my call was declined although it could be because I'm calling from my office line.
Please let me know when it would be most convenient to try again.