AN
Ayabuya N
1 reviews | Active since Jun 2013
16 Jan 2023, 22:39
Haven't been contacted to update my will for over two months but they are never late on their payments
I opened a will with Capital legacy a couple of years ago and they subsequently deducted money from my account on a monthly basis as agreed. However more than two months ago I have requested to amend my will since I have acquired a couple of assets and I am currently given the run around which has me questioning their credibility especially concerning the type of business they are in. I am happy to pay for better service elsewhere, suggestions are welcome.
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Replies (2)
Capital Legacy's replyOfficial
18 Jan 2023, 16:45Hi Ayabuya,
Thank you for bringing this to my attention.
Please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
Sharon from my team will also be in contact with you.
Should you need any further assistance at all, please do let me know.
Have lovely afternoon.
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing this to my attention.
Please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
Sharon from my team will also be in contact with you.
Should you need any further assistance at all, please do let me know.
Have lovely afternoon.
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's reply18 Jan 2023, 16:45
Official
Hi Ayabuya,
Thank you for bringing this to my attention.
Please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
Sharon from my team will also be in contact with you.
Should you need any further assistance at all, please do let me know.
Have lovely afternoon.
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing this to my attention.
Please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
Sharon from my team will also be in contact with you.
Should you need any further assistance at all, please do let me know.
Have lovely afternoon.
Natasha Thysse
National Manager-Customer Care and Complaints
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Ayabuya N's updateReviewer Update
19 Jan 2023, 14:40Thank you Natasha.
Sharon did indeed call me and provided me with exceptional service. I will be liaising with her personally going forward
Sharon did indeed call me and provided me with exceptional service. I will be liaising with her personally going forward
AN
Ayabuya N's update19 Jan 2023, 14:40
Reviewer Update
Thank you Natasha.
Sharon did indeed call me and provided me with exceptional service. I will be liaising with her personally going forward
Sharon did indeed call me and provided me with exceptional service. I will be liaising with her personally going forward