AF
Aunty F
1 reviews | Active since May 2021
22 Apr 2024, 15:03
Greedy and shady business protocols.
The have increased my premium by at least 5-7% annually for their legacy protection plan even though they are taking 3.5% at the minimum of your estate. Then when you get older every 5 years they whack your plan with at least a 30% increase. At one point the increased my plan from about R134 to R216 and they did not even warn or explain what happened. I found out a few months later. Recently they increase monthly premiums from R288 to R375 , again saying this was for my benefit and I must look at the broader picture.
now remember this is on top of their annual increase of called CPI + their margins.
Helpful (0)
Replies (6)0
Replies (6)
Capital Legacy's replyOfficial
22 Apr 2024, 16:00Hi there,
Thank you so much for reaching out, we will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you so much for reaching out, we will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply22 Apr 2024, 16:00
Official
Hi there,
Thank you so much for reaching out, we will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you so much for reaching out, we will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's replyOfficial
29 Apr 2024, 14:29Hi there,
I trust you are well.
Kindly note that Angelique from our complaints department is trying to reach you, unsuccessfully. Kindly let us know what time would be best suited to give you a call.
We look forward to resolving your concerns
Lesego Mabaso Senior Team Leader – Customer Care
I trust you are well.
Kindly note that Angelique from our complaints department is trying to reach you, unsuccessfully. Kindly let us know what time would be best suited to give you a call.
We look forward to resolving your concerns
Lesego Mabaso Senior Team Leader – Customer Care
Capital Legacy's reply29 Apr 2024, 14:29
Official
Hi there,
I trust you are well.
Kindly note that Angelique from our complaints department is trying to reach you, unsuccessfully. Kindly let us know what time would be best suited to give you a call.
We look forward to resolving your concerns
Lesego Mabaso Senior Team Leader – Customer Care
I trust you are well.
Kindly note that Angelique from our complaints department is trying to reach you, unsuccessfully. Kindly let us know what time would be best suited to give you a call.
We look forward to resolving your concerns
Lesego Mabaso Senior Team Leader – Customer Care
AF
Aunty F's updateReviewer Update
02 May 2024, 09:28I had a reply from Danelle who said " We understand how important it is for you to have clarity and transparency regarding your insurance policy " which is ******* as was no transparency nor clarity except for this in the next sentence (and this is not clarity except ************,shady behavior by any company) . Besides the 6% increase in Jan 2024 they increased my premium by 30% because(their words) " Recent Premium Increase: The recent adjustment in your monthly premium was made with your long-term financial security in mind. We encourage you to consider the broader benefits of maintaining comprehensive coverage, even in the face of short-term cost increases. "
I rep**** to her email and have not heard anything since.
Simultaneously I got an email response from lady named Angelique who said " I’d like to contact you and get this resolved for you. " I sent my contact details and have not heard a word nor resolution since.
I rep**** to her email and have not heard anything since.
Simultaneously I got an email response from lady named Angelique who said " I’d like to contact you and get this resolved for you. " I sent my contact details and have not heard a word nor resolution since.
AF
Aunty F's update02 May 2024, 09:28
Reviewer Update
I had a reply from Danelle who said " We understand how important it is for you to have clarity and transparency regarding your insurance policy " which is ******* as was no transparency nor clarity except for this in the next sentence (and this is not clarity except ************,shady behavior by any company) . Besides the 6% increase in Jan 2024 they increased my premium by 30% because(their words) " Recent Premium Increase: The recent adjustment in your monthly premium was made with your long-term financial security in mind. We encourage you to consider the broader benefits of maintaining comprehensive coverage, even in the face of short-term cost increases. "
I rep**** to her email and have not heard anything since.
Simultaneously I got an email response from lady named Angelique who said " I’d like to contact you and get this resolved for you. " I sent my contact details and have not heard a word nor resolution since.
I rep**** to her email and have not heard anything since.
Simultaneously I got an email response from lady named Angelique who said " I’d like to contact you and get this resolved for you. " I sent my contact details and have not heard a word nor resolution since.
Capital Legacy's replyOfficial
07 May 2024, 13:10Hi there,
I trust you are well.
I do apologize for the inconvenience and delay that you have experienced thus far, please note that Angelique did confirm that she made contact with you. If you require any further assistance, kindly let us know.
Thank you,
Lesego Mabaso Senior Team Leader – Customer Care
I trust you are well.
I do apologize for the inconvenience and delay that you have experienced thus far, please note that Angelique did confirm that she made contact with you. If you require any further assistance, kindly let us know.
Thank you,
Lesego Mabaso Senior Team Leader – Customer Care
Capital Legacy's reply07 May 2024, 13:10
Official
Hi there,
I trust you are well.
I do apologize for the inconvenience and delay that you have experienced thus far, please note that Angelique did confirm that she made contact with you. If you require any further assistance, kindly let us know.
Thank you,
Lesego Mabaso Senior Team Leader – Customer Care
I trust you are well.
I do apologize for the inconvenience and delay that you have experienced thus far, please note that Angelique did confirm that she made contact with you. If you require any further assistance, kindly let us know.
Thank you,
Lesego Mabaso Senior Team Leader – Customer Care
AF
Aunty F's updateReviewer Update
07 May 2024, 14:05I have had feedback from Angelique and she has explained the increases and although her responses and communication are excellent I am not happy with any insurer increasing premiums at these levels of 60 % and 30 %. I am comfortable with the yearly CPI + margin increases. This was a shock to my system and I am still trying to recover. In the end although the premium cannot decrease we will be trying to resolve the premium by reducing the policy from a Gold to a silver or Bronze.
AF
Aunty F's update07 May 2024, 14:05
Reviewer Update
I have had feedback from Angelique and she has explained the increases and although her responses and communication are excellent I am not happy with any insurer increasing premiums at these levels of 60 % and 30 %. I am comfortable with the yearly CPI + margin increases. This was a shock to my system and I am still trying to recover. In the end although the premium cannot decrease we will be trying to resolve the premium by reducing the policy from a Gold to a silver or Bronze.
Capital Legacy's replyOfficial
30 Jul 2024, 11:31Good day,
Thank you for your feedback, should you need any further assistance, please do let us know.
Have a lovely day!
Thank you for your feedback, should you need any further assistance, please do let us know.
Have a lovely day!
Capital Legacy's reply30 Jul 2024, 11:31
Official
Good day,
Thank you for your feedback, should you need any further assistance, please do let us know.
Have a lovely day!
Thank you for your feedback, should you need any further assistance, please do let us know.
Have a lovely day!