1 reviews | Active since Feb 2014
Good on the phone, email correspondence is lacking
I sent an email to *** on 11 August to request my current will (as an existing client) so that I could make updates. After 2 weeks of NO response, I eventually phoned in. Collin was very professional and assisted me promptly in obtaining a copy of my will. On Monday 1 Sept, I emailed Collin with the changes that I wanted, to which he rep**** and requested a telephone call to confirm my wishes. I rep**** early yesterday morning to inform him that I was available during the day, but received no phone call. I them emailed again yesterday afternoon to inform him that I am available today and requested confirmation of receipt. I am yet to receive confirmation or a phone call.
To be honest, I am now sincerely doubting whether I want to entrust the management of my estate to Capital Legacy.
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader