NR
Nic R
1 reviews | Active since Sept 2011
09 Jun 2025, 11:47
Frustrating Non-Service
For two MONTHS now I have been trying to add guardians for my children on our testament. I cannot get hold of you, and my emails are unanswered.
The service is PATHETIC and UTTERLY frustrating!!!! Yet you deduct debit orders from our account?!!!!!
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Replies (1)
Capital Legacy's replyOfficial
09 Jun 2025, 14:58Hi Nic,
Thank you for reaching out and bringing your concerns to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding this matter.
Please be assured that we take this situation very seriously. Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out and bringing your concerns to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding this matter.
Please be assured that we take this situation very seriously. Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply09 Jun 2025, 14:58
Official
Hi Nic,
Thank you for reaching out and bringing your concerns to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding this matter.
Please be assured that we take this situation very seriously. Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out and bringing your concerns to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding this matter.
Please be assured that we take this situation very seriously. Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader