zM
zama M
1 reviews | Active since Feb 2015
26 Sept 2022, 15:06
********** policy money not returned.
A ********** policy was opened under my name and i have been communicating with a lady named Michelle via email in attempt of getting the policy cancelled and getting my money back since June,she has been telling me that the matter is being investigated and that the money should be in my account from 10-15 working days,but i have not received my money until now.I am really losing my patience since its been too long since the money has been deducted from my account.
Helpful (0)
Replies (5)0
Replies (5)
Capital Legacy's replyOfficial
26 Sept 2022, 20:51Hi there Zama,
Thank you for bringing this to our attention, due to the serious nature of the complaint, an extensive investigation is app**** and the necessary steps have to be followed.
I can, however assure you that we will always ensure that we treat any client and/or complainant fairly and that any valid refund due, will be processed accordingly.
I will be in contact with you tomorrow.
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing this to our attention, due to the serious nature of the complaint, an extensive investigation is app**** and the necessary steps have to be followed.
I can, however assure you that we will always ensure that we treat any client and/or complainant fairly and that any valid refund due, will be processed accordingly.
I will be in contact with you tomorrow.
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's reply26 Sept 2022, 20:51
Official
Hi there Zama,
Thank you for bringing this to our attention, due to the serious nature of the complaint, an extensive investigation is app**** and the necessary steps have to be followed.
I can, however assure you that we will always ensure that we treat any client and/or complainant fairly and that any valid refund due, will be processed accordingly.
I will be in contact with you tomorrow.
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing this to our attention, due to the serious nature of the complaint, an extensive investigation is app**** and the necessary steps have to be followed.
I can, however assure you that we will always ensure that we treat any client and/or complainant fairly and that any valid refund due, will be processed accordingly.
I will be in contact with you tomorrow.
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's replyOfficial
27 Sept 2022, 09:34HI Zama,
Thank you for your contact number we will be in contact shortly.
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for your contact number we will be in contact shortly.
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's reply27 Sept 2022, 09:34
Official
HI Zama,
Thank you for your contact number we will be in contact shortly.
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for your contact number we will be in contact shortly.
Natasha Thysse
National Manager-Customer Care and Complaints
zM
zama M's updateReviewer Update
02 Oct 2022, 08:59The matter has not been resolved until now,i must say i am totally disappointed.
zM
zama M's update02 Oct 2022, 08:59
Reviewer Update
The matter has not been resolved until now,i must say i am totally disappointed.
Capital Legacy's replyOfficial
04 Oct 2022, 09:47Hi Zama,
So sorry for the frustration caused, Michelle did try and call you unfortunately she couldn't get a hold of you, but I will request Michelle to call you back now on the provided number.
Thank you.
So sorry for the frustration caused, Michelle did try and call you unfortunately she couldn't get a hold of you, but I will request Michelle to call you back now on the provided number.
Thank you.
Capital Legacy's reply04 Oct 2022, 09:47
Official
Hi Zama,
So sorry for the frustration caused, Michelle did try and call you unfortunately she couldn't get a hold of you, but I will request Michelle to call you back now on the provided number.
Thank you.
So sorry for the frustration caused, Michelle did try and call you unfortunately she couldn't get a hold of you, but I will request Michelle to call you back now on the provided number.
Thank you.
zM
zama M's updateReviewer Update
11 Oct 2022, 09:51Michelle did call me and promised that the payment was going to be done last week Friday and was likely to reflect in my account on Monday(10th of October),but until now the money has not been paid to me.I wrote to Michelle to tell her that i have not received the money,then she told me that she had submitted my documents and a person who does payments was off sick.She then told me that she tried calling me and was still to call me.Now she always calls to apologise and nothing happens after.For a good 3 months i have been going back and forth trying to get my money back, CAPITAL LEGACY MUST JUST PAY ME BACK....IM SO TIRED OF THEM.
zM
zama M's update11 Oct 2022, 09:51
Reviewer Update
Michelle did call me and promised that the payment was going to be done last week Friday and was likely to reflect in my account on Monday(10th of October),but until now the money has not been paid to me.I wrote to Michelle to tell her that i have not received the money,then she told me that she had submitted my documents and a person who does payments was off sick.She then told me that she tried calling me and was still to call me.Now she always calls to apologise and nothing happens after.For a good 3 months i have been going back and forth trying to get my money back, CAPITAL LEGACY MUST JUST PAY ME BACK....IM SO TIRED OF THEM.