hS
hlu S
1 reviews | Active since Dec 2017
06 Jun 2022, 11:49
Capital Legacy policy
<div>Had a ***** policy opened in my name by the good folk at Capital Legacy. Noticed it by their deductions on my payslip. Imagine my surprise as I didn't even know that they existed, let alone had dealings with them. What worries me is how they managed to get my details and also get it approved on the persal system. I was assisted by a Miss *****. in canceling the policy. Unfortunately they have continued deducting so the policy must not have been canceled. Problem now is I can't get her on the phone and she's not responding to my email's.</div>
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Capital Legacy's replyOfficial
07 Jun 2022, 13:06Hi there Hlu,
Thank you for getting in touch.
As explained during our initial conversation, the policy was not signed up by a Capital Legacy Employee, although the cancellation was put through.
I understand that this is a frustrating situation, and I've confirmed with Juandre that she was in contact this morning to confirm the second refund was sent through as well.
Should you need any further assistance, please do let me know.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
Thank you for getting in touch.
As explained during our initial conversation, the policy was not signed up by a Capital Legacy Employee, although the cancellation was put through.
I understand that this is a frustrating situation, and I've confirmed with Juandre that she was in contact this morning to confirm the second refund was sent through as well.
Should you need any further assistance, please do let me know.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply07 Jun 2022, 13:06
Official
Hi there Hlu,
Thank you for getting in touch.
As explained during our initial conversation, the policy was not signed up by a Capital Legacy Employee, although the cancellation was put through.
I understand that this is a frustrating situation, and I've confirmed with Juandre that she was in contact this morning to confirm the second refund was sent through as well.
Should you need any further assistance, please do let me know.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
Thank you for getting in touch.
As explained during our initial conversation, the policy was not signed up by a Capital Legacy Employee, although the cancellation was put through.
I understand that this is a frustrating situation, and I've confirmed with Juandre that she was in contact this morning to confirm the second refund was sent through as well.
Should you need any further assistance, please do let me know.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care