PP
Palesa P
1 reviews | Active since Sept 2022
23 Jul 2024, 16:35
Fr
Hi guys I'm writing this review with a heavy heart. I cancelled my policy with Capital Legacy Feb 2022 because they were deducting double premium for one policy. I have filled their cancellation form but till to date nothing has changed. I spoke to more than 5 of their consultants, they promised to sort it out but nothing. From my knowledge I have no active policy with them, but till to date they still deducting even after proming and sending emails that it has been cancelled. This is so frustrating I nolonger have an energy to email them because it's a waste of time, they keep on lying while busy deducting on my persal.
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Replies (1)Capital Legacy's replyOfficial
24 Jul 2024, 07:31Good day Palesa,
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply24 Jul 2024, 07:31
Official
Good day Palesa,
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
