1 reviews | Active since Sept 2022
Extremely Poor Service and No Communication
Extremely Poor Service and No Communication
My mother passed away in 2022 and Capital Legacy SA is supposed to be handling her estate. From the start, communication has been extremely poor.
In October 2023, we were told we needed to gather about R36 000. We were assured that it was fine if it took a few months. We worked hard to gather the money, but since then, getting any feedback has been impossible.
Jacques, the person handling the estate, is never available. I have called multiple times a day for months. Every time, the call centre says he’s busy. On the rare occasion I was finally put through to him, he promised to get back to us—but a month has passed again with no response.
No explanation of what the money is for. No updates. No timelines. Just silence. This is a heartbreaking process for a grieving family, and the lack of professionalism and compassion from Capital Legacy is shocking.
I would absolutely not recommend Capital Legacy SA to handle the estate of any loved one. The service is unacceptable and disrespectful to clients.
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader