Extremely Poor Follow-Up and Service – Still No Confirmation After 2 Months

On 05 June 2025, I finalised my will and submitted a life cover application with Shaun. As of today — nearly two months later — I have received no confirmation, no update, and no communication whatsoever.

Shaun was quick to make contact and secure the deal, but that’s where the service ended. Since then, no one has followed through on completing the process or even checking in.

I was given the number *** to follow up — which I shouldn’t have to do in the first place — only to be told they can't assist me and I must call another number: ***. That number rings endlessly with no answer.

This kind of runaround is unacceptable. Your service has drastically deteriorated — it's frustrating, unprofessional, and reflects poorly on a company meant to assist people with critical financial and legal matters. What should be a reassuring experience has turned into a stressful and disappointing ordeal.

I expect urgent feedback and proper resolution.