Extremely Disappointing Experience – Avoid Capital Legacy at All Costs

I have had the most unpleasant and frustrating experience with Capital Legacy in handling a deceased estate. From start to finish, their service has been riddled with unprofessionalism, inadequate communication, and an utter lack of follow-through. Despite multiple attempts to seek assistance, both from their Cape Town and Johannesburg offices, the response has been nothing short of appalling. I was promised by a manager from the Cape Town office that the matter would be handled promptly, and that he would liaise with the team to ensure the issues were addressed. Yet, here we are, and absolutely NOTHING has been done. It’s all been nothing more than empty promises. The sheer lack of feedback, clarity, and accountability is astonishing. Most of the time I would follow up on updates as their communication is rather poor. There has not been progressed in any meaningful way for the last 3 months and they have taken on this matter over a year ago. It is evident that they are either overwhelmed, understaffed, or simply do not care about their clients’ needs—especially in sensitive matters such as these. I strongly urge anyone considering using Capital Legacy’s services to look elsewhere. This company has proven to be unreliable and unprofessional, and I deeply regret choosing them. Save yourself the frustration, and find a service that values communication, commitment, and customer satisfaction.