Extremely Disappointed, Poor Service and No Communication

Extremely Disappointed, Poor Service and No Communication

I am absolutely appalled by the lack of service and communication from this company. I submitted a request via their website on Monday and have received no feedback — no email, no follow-up, nothing.

To make matters worse, my debit order amount increased without any notice or explanation. How is it acceptable to change billing without informing your customers?

Adding insult to injury, their sales team continues to contact us with offers to "sign up," even though we’ve been loyal, paying clients for over three years. This shows a complete lack of awareness and respect for existing customers.

This level of service is completely unacceptable. If this is how they treat long-term clients, I shudder to think how they handle new ones.