Excessive Increases - No Communication

My husband and myself have been clients of Capital Legacy since 2017. Our monthly policy fee have increased on several occasion with out being consulted on it. Since we've taken the policy we have not ever been phoned or check in on, to see if we are still happy with product etc. I have phoned their office a month ago querying the extreme increase in policy and why no one is even communicating or discussing the increase. I was told a consultant will get in contact shortly, even received a sms from them to confirm, yet nothing. If it was not for the fact that we have paid so many premiums I would have cancelled. It is almost like they know this there is no liability to them or loss when we cancel. I will not refer Capital Legacy to anyone, and also work for JSE listed company and have informed our HR department to stay clear from them.