LT
Leon T
1 reviews | Active since Jan 2020
08 Jan 2020, 16:11
Empty Promises by Capital legacy
Capital Legacy booked an appointment to draw a will a month ahead . When the day finally arrived we were the only one at the rendezvous. Eventually after 13 or 15 unanswered callS a lady answered and apologized for the inconvenience on excuse that the rep who was supposed to meet us is no longer with the company.... LOL .... HOW CAN WE TRULY TRUST THEM WITH OUR WILL AND ESTATE IF THEY CANT KEEP UP AN APPOINTMENT ... VERY GRIM WAKE UP CALL INDEED
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Capital Legacy's replyOfficial
08 Jan 2020, 17:27Good Afternoon Leon,
Thank you very much for bringing this to my attention, I will definitely be looking into this as a matter of urgency as this is certainly not how we do business.
Please be so kind as to give me till tomorrow afternoon to provide you with sufficient feedback.
I sincerely apologize that your first experience wasn't the best, although please leave it with me and I'll be sure to have this sorted.
May you have a lovely evening!
Natasha Thysse
Manager - Customer Care
Thank you very much for bringing this to my attention, I will definitely be looking into this as a matter of urgency as this is certainly not how we do business.
Please be so kind as to give me till tomorrow afternoon to provide you with sufficient feedback.
I sincerely apologize that your first experience wasn't the best, although please leave it with me and I'll be sure to have this sorted.
May you have a lovely evening!
Natasha Thysse
Manager - Customer Care
Capital Legacy's reply08 Jan 2020, 17:27
Official
Good Afternoon Leon,
Thank you very much for bringing this to my attention, I will definitely be looking into this as a matter of urgency as this is certainly not how we do business.
Please be so kind as to give me till tomorrow afternoon to provide you with sufficient feedback.
I sincerely apologize that your first experience wasn't the best, although please leave it with me and I'll be sure to have this sorted.
May you have a lovely evening!
Natasha Thysse
Manager - Customer Care
Thank you very much for bringing this to my attention, I will definitely be looking into this as a matter of urgency as this is certainly not how we do business.
Please be so kind as to give me till tomorrow afternoon to provide you with sufficient feedback.
I sincerely apologize that your first experience wasn't the best, although please leave it with me and I'll be sure to have this sorted.
May you have a lovely evening!
Natasha Thysse
Manager - Customer Care