Dragged out Cancelation and debits still going off
I joined Capital Legacy Mid-May 2022 and requested that my first debit order go off 1 July however I cancelled this policy way before even the first debit order was supposed to go off.
I cancelled this policy on the 26th of May 2022 as an alternative had come up. I spoke to Several people from Capital legacy who "processed" my cancelation and now the SECOND debit order has just gone off.
I would like a refund for debit order that went off 1 July and 1 August but most importantly PLEASE for the life of me cancel the damn thing.
I want nothing to do with this entity, it has been a draining experience emailing and being called over and over for same thing.
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Capital Legacy's replyOfficial
04 Aug 2022, 13:55Hi there Thobey,
Thank you so much for reaching out and bringing this to my attention. We will be sure to give you a call shortly to address and resolve your concerns as soon as possible.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you so much for reaching out and bringing this to my attention. We will be sure to give you a call shortly to address and resolve your concerns as soon as possible.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply04 Aug 2022, 13:55
Official
Hi there Thobey,
Thank you so much for reaching out and bringing this to my attention. We will be sure to give you a call shortly to address and resolve your concerns as soon as possible.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you so much for reaching out and bringing this to my attention. We will be sure to give you a call shortly to address and resolve your concerns as soon as possible.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care and Complaints