IJ
Izak J

1 reviews | Active since Mar 2011

31 Mar 2023, 14:44

Don't trust them! They cancel policies and then try to sell you a new one

I had my will stored with Capital legacy, and also a policy that pays out on my death. Today I get an email that they have cancelled my policy as requested and am sorry to see me go. I did not cancel any policy. I told them it's a mistake, then they phone me and tell me they will re-instate but they can't remember the details of my policy. Now I get an email that they want to schedule a meeting with me to sell me a policy! Don't trust them, move your will and testament, trust me they will not assist anyone

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Replies (1)
Capital Legacy
Capital Legacy's reply31 Mar 2023, 16:50
Official
Hi Izak,

Thank you so much for reaching out, we will be sure to give you a call first thing Monday morning to address and resolve your concerns.
 
Have a lovely weekend, 
 
Natasha  Thysse 
National Manager-Customer Care and Complaints