UC
Ursula C
1 reviews | Active since Jun 2011
05 Aug 2025, 09:46
Don’t die in an awkward position. Don’t die without a will or one that is held with Capital Legacy
Capital Legacy are quick to take their monthly debits but don't you dare try to update your will... not only do they NOT contact you to update your will but when you contact them about updating your will they couldn't be bothered to get back to you after acknowledging receipt of your request. This is their generic response "Thank you for your enquiry. We will be in touch shortly." A week later and not a peep but the debit order went off as scheduled.
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Replies (1)Capital Legacy's replyOfficial
05 Aug 2025, 11:18Hi Ursula,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply05 Aug 2025, 11:18
Official
Hi Ursula,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
