oK
octavia K
1 reviews | Active since Nov 2012
11 Oct 2019, 09:19
Documents outstanding
My dad passed away on the 23/8/2019. I contacted this company on the 26/8/2019 to ask for the policy documents and I have still not received them. This is such bad service!
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
11 Oct 2019, 10:25Good Morning Octavia,
My sincerest condolences for your loss.
I've double checked with my Claims Department and I can confirm that all relevant documents were sent through to both email addresses provided.
After my Service Specialist, Teboho spoke to Shereen, the relevant document, pertaining to her personal policy, was also sent through as requested.
Please accept my apologies for struggling to get through on our old contact number, although as discussed with Amor, we are looking into any possible errors.
I will also give you a call within the next few minutes to discuss the above.
Should you need any further assistance at all, please do contact me directly.
I wish you and your Family only the best throughout this difficult time.
Regards,
Natasha Thysse
Manager - Customer Care
My sincerest condolences for your loss.
I've double checked with my Claims Department and I can confirm that all relevant documents were sent through to both email addresses provided.
After my Service Specialist, Teboho spoke to Shereen, the relevant document, pertaining to her personal policy, was also sent through as requested.
Please accept my apologies for struggling to get through on our old contact number, although as discussed with Amor, we are looking into any possible errors.
I will also give you a call within the next few minutes to discuss the above.
Should you need any further assistance at all, please do contact me directly.
I wish you and your Family only the best throughout this difficult time.
Regards,
Natasha Thysse
Manager - Customer Care
Best regards,
Capital Legacy's reply11 Oct 2019, 10:25
Official
Good Morning Octavia,
My sincerest condolences for your loss.
I've double checked with my Claims Department and I can confirm that all relevant documents were sent through to both email addresses provided.
After my Service Specialist, Teboho spoke to Shereen, the relevant document, pertaining to her personal policy, was also sent through as requested.
Please accept my apologies for struggling to get through on our old contact number, although as discussed with Amor, we are looking into any possible errors.
I will also give you a call within the next few minutes to discuss the above.
Should you need any further assistance at all, please do contact me directly.
I wish you and your Family only the best throughout this difficult time.
Regards,
Natasha Thysse
Manager - Customer Care
My sincerest condolences for your loss.
I've double checked with my Claims Department and I can confirm that all relevant documents were sent through to both email addresses provided.
After my Service Specialist, Teboho spoke to Shereen, the relevant document, pertaining to her personal policy, was also sent through as requested.
Please accept my apologies for struggling to get through on our old contact number, although as discussed with Amor, we are looking into any possible errors.
I will also give you a call within the next few minutes to discuss the above.
Should you need any further assistance at all, please do contact me directly.
I wish you and your Family only the best throughout this difficult time.
Regards,
Natasha Thysse
Manager - Customer Care
Best regards,
oK
octavia K's updateReviewer Update
11 Oct 2019, 12:12Good day Natasha,
We still have not received the POLICY WORDING, we only got claim forms. I would like to read through both policy schedules since there were 2 seperate deductions from my mothers bank account. You say I should contact you directly but dont leave a telephone number where I can reach you?
There is no need to contact us, just send me what I am asking for.
Regards,
Octavia Kelly
We still have not received the POLICY WORDING, we only got claim forms. I would like to read through both policy schedules since there were 2 seperate deductions from my mothers bank account. You say I should contact you directly but dont leave a telephone number where I can reach you?
There is no need to contact us, just send me what I am asking for.
Regards,
Octavia Kelly
oK
octavia K's update11 Oct 2019, 12:12
Reviewer Update
Good day Natasha,
We still have not received the POLICY WORDING, we only got claim forms. I would like to read through both policy schedules since there were 2 seperate deductions from my mothers bank account. You say I should contact you directly but dont leave a telephone number where I can reach you?
There is no need to contact us, just send me what I am asking for.
Regards,
Octavia Kelly
We still have not received the POLICY WORDING, we only got claim forms. I would like to read through both policy schedules since there were 2 seperate deductions from my mothers bank account. You say I should contact you directly but dont leave a telephone number where I can reach you?
There is no need to contact us, just send me what I am asking for.
Regards,
Octavia Kelly
Capital Legacy's replyOfficial
14 Oct 2019, 15:09Hi Octavia,
I trust you had a good weekend!
I can confirm that both Plan Schedules have been sent through to the email addresses on record. I have spoken to Mrs Magardie and she has confirmed that all concerns have been addressed.
Have a lovely afternoon,
I trust you had a good weekend!
I can confirm that both Plan Schedules have been sent through to the email addresses on record. I have spoken to Mrs Magardie and she has confirmed that all concerns have been addressed.
Have a lovely afternoon,
Best regards,
Capital Legacy's reply14 Oct 2019, 15:09
Official
Hi Octavia,
I trust you had a good weekend!
I can confirm that both Plan Schedules have been sent through to the email addresses on record. I have spoken to Mrs Magardie and she has confirmed that all concerns have been addressed.
Have a lovely afternoon,
I trust you had a good weekend!
I can confirm that both Plan Schedules have been sent through to the email addresses on record. I have spoken to Mrs Magardie and she has confirmed that all concerns have been addressed.
Have a lovely afternoon,
Best regards,