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Lehlogonolo L
1 reviews | Active since Jan 2015
10 Apr 2026, 15:18
Do not care attitude at Capital Legacy
Capital Legacy is really not thinking of families when in distraught and to be honest its the people that handle our cases. They make it very difficult for you to move on with healing. Just to process things people (their admin people) Take for ever and do not reply all emails making it very visible that they are ignoring you. I am made the new executor and they are delaying to pay my late fathers money into the new account intentionally as really it cannot take so long for matters that are serious. Very unhealthy practice for families in distraught!!!!!
Helpful (0)
Replies (6)0
Replies (6)
Capital Legacy's replyOfficial
10 Apr 2026, 17:09Hi Lehlogonolo,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply10 Apr 2026, 17:09
Official
Hi Lehlogonolo,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
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Lehlogonolo L's updateReviewer Update
13 Apr 2026, 14:49Still no payment done after all the emails and calls I made. They say finance should do payment today yet no confirmation of a POP has Been sent
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Lehlogonolo L's update13 Apr 2026, 14:49
Reviewer Update
Still no payment done after all the emails and calls I made. They say finance should do payment today yet no confirmation of a POP has Been sent
Capital Legacy's replyOfficial
14 Apr 2026, 10:25Hi Lehlogonolo,
Thank you for bringing this matter to our attention. We will follow up with the Estates Manager and Finance team and get back to you on the email you sent to our Complaints team yesterday.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention. We will follow up with the Estates Manager and Finance team and get back to you on the email you sent to our Complaints team yesterday.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply14 Apr 2026, 10:25
Official
Hi Lehlogonolo,
Thank you for bringing this matter to our attention. We will follow up with the Estates Manager and Finance team and get back to you on the email you sent to our Complaints team yesterday.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention. We will follow up with the Estates Manager and Finance team and get back to you on the email you sent to our Complaints team yesterday.
Luturcia van Wyk
Customer Experience Consultant
LL
Lehlogonolo L's updateReviewer Update
14 Apr 2026, 11:05Thank you, it’s sad that one has to complain before being assisted. Capital legacy team needs to understand the disasters they give the family of their deceased clients when withholding information and not using urgency where needed.
LL
Lehlogonolo L's update14 Apr 2026, 11:05
Reviewer Update
Thank you, it’s sad that one has to complain before being assisted. Capital legacy team needs to understand the disasters they give the family of their deceased clients when withholding information and not using urgency where needed.
LL
Lehlogonolo L's updateReviewer Update
14 Apr 2026, 11:05The matter has been resolved
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Lehlogonolo L's update14 Apr 2026, 11:05
Reviewer Update
The matter has been resolved
Capital Legacy's replyOfficial
14 Apr 2026, 12:19HI Lehlogonolo
We are pleased that the matter has now been resolved. Your comments have been noted as part of our ongoing effort to improve our service and responsiveness.
We are pleased that the matter has now been resolved. Your comments have been noted as part of our ongoing effort to improve our service and responsiveness.
Thank you for taking the time to share your experience with us.
Luturcia van Wyk
Customer Experience Consultant
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply14 Apr 2026, 12:19
Official
HI Lehlogonolo
We are pleased that the matter has now been resolved. Your comments have been noted as part of our ongoing effort to improve our service and responsiveness.
We are pleased that the matter has now been resolved. Your comments have been noted as part of our ongoing effort to improve our service and responsiveness.
Thank you for taking the time to share your experience with us.
Luturcia van Wyk
Customer Experience Consultant
Luturcia van Wyk
Customer Experience Consultant