KS
Kgomotso S
1 reviews | Active since Dec 2019
29 Apr 2025, 19:32
Dissatisfied and disappointed
I am so disappointed in the way Capital Legacy conducts it's services I am again writing another review with regards to the *****ulent deduction that is busy going off my persal
It is the second time the deduct money from me persal I reported as *****ulent it was acknowledged that yes the company was at fault and refunded me my money last month, this month again a deduction was made after I was told that they stopped the deduction and apologized
I am honestly getting fed up with all this nonsense that I am seriously considering take legal action against the company and considering reporting the company to Ombudsman
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Capital Legacy's replyOfficial
30 Apr 2025, 11:55Hi Kgomotso,
Thank you for reaching out to share your concerns. We deeply regret that your recent experience with us did not meet the standard of service and support you rightfully expected. Please accept our sincere apologies for the dissatisfaction and frustration this has caused.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to share your concerns. We deeply regret that your recent experience with us did not meet the standard of service and support you rightfully expected. Please accept our sincere apologies for the dissatisfaction and frustration this has caused.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply30 Apr 2025, 11:55
Official
Hi Kgomotso,
Thank you for reaching out to share your concerns. We deeply regret that your recent experience with us did not meet the standard of service and support you rightfully expected. Please accept our sincere apologies for the dissatisfaction and frustration this has caused.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to share your concerns. We deeply regret that your recent experience with us did not meet the standard of service and support you rightfully expected. Please accept our sincere apologies for the dissatisfaction and frustration this has caused.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader