SA
Sean A
1 reviews | Active since Mar 2014
01 Jul 2022, 06:58
Dishonesty
They are dishonest. They debit my account every month and I have to reverse it. I did not speak to anyone there nor did I permit any 'policy' to be debited off my account. Avoid this company as much as you can.
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Replies (1)
Capital Legacy's replyOfficial
07 Jul 2022, 00:16Hi there Sean,
Thank you for bringing this to my attention. This is certainly concerning and I am immensely sorry for the frustration caused.
Please allow me the opportunity to look into the matter and provide you with sufficient feedback.
We’ll be in contact in the morning to get the necessary details.
Have a lovely evening,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing this to my attention. This is certainly concerning and I am immensely sorry for the frustration caused.
Please allow me the opportunity to look into the matter and provide you with sufficient feedback.
We’ll be in contact in the morning to get the necessary details.
Have a lovely evening,
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's reply07 Jul 2022, 00:16
Official
Hi there Sean,
Thank you for bringing this to my attention. This is certainly concerning and I am immensely sorry for the frustration caused.
Please allow me the opportunity to look into the matter and provide you with sufficient feedback.
We’ll be in contact in the morning to get the necessary details.
Have a lovely evening,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing this to my attention. This is certainly concerning and I am immensely sorry for the frustration caused.
Please allow me the opportunity to look into the matter and provide you with sufficient feedback.
We’ll be in contact in the morning to get the necessary details.
Have a lovely evening,
Natasha Thysse
National Manager-Customer Care and Complaints