SL
Stephan L
1 reviews | Active since May 2021
09 Jun 2026, 09:06
Dishonest sales
The consultant I dealt with sold me on the idea that they will set up my will and maintain it. I would be charged only for making changes, or when I die and they fulfill their roles as executor. However, I am now hit with monthly service fees.
Yes, I should have read the agreement better, but I chose to believe the telephonic conversation where they deliberately misled me in order to sign me up to a monthly subscription service.
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Replies (1)Capital Legacy's replyOfficial
09 Jun 2026, 09:26Hi Stephan,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply09 Jun 2026, 09:26
Official
Hi Stephan,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
