1 reviews | Active since Jun 2022
DISHONEST AND *********!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Please see email sent to Capital Legacy below. They are very ********* and make changes to your will without consent. Please be aware people and read you will thoroughly before signing, they attempt to make themselves the executor or trustees which means income to them.
VERY DISHONEST!!!!!!!!!!!!!!!!!!!!
Dear Jordan & Cisielia,
I notice you took it upon yourselves to nominate and appoint Capital Legacy as trustees of the trust to be created for my children should the need arise. Not only is that ********* but extremely concerning that you would insert instruction to a persons will without their consent.
I will be taking this further to the relevant authority.
Please terminate all existing services between ourselves.
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will carefully review the details of your complaint and gather all the necessary information surrounding the matter. We aim to complete the investigation promptly, but please be aware that the complexity of some cases may require additional time. Rest assured; I will keep you informed of my progress.
Once the investigation is concluded, we will provide you with detailed feedback regarding our findings and any actions taken as a result.
Should you need any further assistance, please do let me know.
Have a lovely afternoon Further.
Lesego Mabaso
Senior Team Leader - Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will carefully review the details of your complaint and gather all the necessary information surrounding the matter. We aim to complete the investigation promptly, but please be aware that the complexity of some cases may require additional time. Rest assured; I will keep you informed of my progress.
Once the investigation is concluded, we will provide you with detailed feedback regarding our findings and any actions taken as a result.
Should you need any further assistance, please do let me know.
Have a lovely afternoon Further.
Lesego Mabaso
Senior Team Leader - Customer Care