GF
Gregory F
1 reviews | Active since Feb 2024
24 Jul 2024, 14:22
DISHEARTENING SERVICE
Our estate has been with Capital Legacy for almost 5 years and slno sign of conclusion. Spamer durr came out to us and assured my family it would take 11 months to finalize. Empty promises feedback is no resistant.even senior managment has not even given us a courtesy call or email. My family should have never entrusted capital legacy with our estate. Capital legacy has compounded our heartache by extending the woes we going through
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Replies (3)
Capital Legacy's replyOfficial
24 Jul 2024, 18:21Hi there Gregory,
I hope you are doing well.
I do apologize for the experience you have had thus far. I did note that Marco has been in contact with you and I will ask that he provide you with more feedback.
As previously discussed, the matter is unfortunately held up with a third party and therefore we may only follow up on your behalf.
We will be in contact with you.
Have a lovely evening.
Lesego Mabaso
Senior Team Leader – Customer Care
I hope you are doing well.
I do apologize for the experience you have had thus far. I did note that Marco has been in contact with you and I will ask that he provide you with more feedback.
As previously discussed, the matter is unfortunately held up with a third party and therefore we may only follow up on your behalf.
We will be in contact with you.
Have a lovely evening.
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply24 Jul 2024, 18:21
Official
Hi there Gregory,
I hope you are doing well.
I do apologize for the experience you have had thus far. I did note that Marco has been in contact with you and I will ask that he provide you with more feedback.
As previously discussed, the matter is unfortunately held up with a third party and therefore we may only follow up on your behalf.
We will be in contact with you.
Have a lovely evening.
Lesego Mabaso
Senior Team Leader – Customer Care
I hope you are doing well.
I do apologize for the experience you have had thus far. I did note that Marco has been in contact with you and I will ask that he provide you with more feedback.
As previously discussed, the matter is unfortunately held up with a third party and therefore we may only follow up on your behalf.
We will be in contact with you.
Have a lovely evening.
Lesego Mabaso
Senior Team Leader – Customer Care
GF
Gregory F's updateReviewer Update
24 Jul 2024, 19:49Hi Lesego
Marco has not been in contact with us....that is part of the problem
He advised in January that the matter would be finalized by June
The total of the estate is different from the one Your ex employee gave
The reason why it'sstill with the third party is because it was app**** very late from Capital Legacy
Your senior execs have once intervened to resolve the matter.
Please see my countless request for emails
I can't believe this....now it'd made ro look like capital legacy is waiting g for feedback from a third party.
This has been going on for almost 5 years.
Marco has not been in contact with us....that is part of the problem
He advised in January that the matter would be finalized by June
The total of the estate is different from the one Your ex employee gave
The reason why it'sstill with the third party is because it was app**** very late from Capital Legacy
Your senior execs have once intervened to resolve the matter.
Please see my countless request for emails
I can't believe this....now it'd made ro look like capital legacy is waiting g for feedback from a third party.
This has been going on for almost 5 years.
GF
Gregory F's update24 Jul 2024, 19:49
Reviewer Update
Hi Lesego
Marco has not been in contact with us....that is part of the problem
He advised in January that the matter would be finalized by June
The total of the estate is different from the one Your ex employee gave
The reason why it'sstill with the third party is because it was app**** very late from Capital Legacy
Your senior execs have once intervened to resolve the matter.
Please see my countless request for emails
I can't believe this....now it'd made ro look like capital legacy is waiting g for feedback from a third party.
This has been going on for almost 5 years.
Marco has not been in contact with us....that is part of the problem
He advised in January that the matter would be finalized by June
The total of the estate is different from the one Your ex employee gave
The reason why it'sstill with the third party is because it was app**** very late from Capital Legacy
Your senior execs have once intervened to resolve the matter.
Please see my countless request for emails
I can't believe this....now it'd made ro look like capital legacy is waiting g for feedback from a third party.
This has been going on for almost 5 years.
Capital Legacy's replyOfficial
25 Jul 2024, 07:34Good day Gregory,
Thank you for informing me, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for informing me, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply25 Jul 2024, 07:34
Official
Good day Gregory,
Thank you for informing me, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for informing me, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care