SB
Shaun B
1 reviews | Active since Nov 2014
26 Jan 2026, 22:24
Despondent in my Decisions!
Despite previous communication, the matter has again been handled incorrectly. I am requesting immediate contact from a senior representative, as this should have been a straightforward request and requires proper resolution.
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Capital Legacy's replyOfficial
27 Jan 2026, 05:52Hi Shaun,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation.
A member of our investigation/ complaints team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation.
A member of our investigation/ complaints team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Capital Legacy's reply27 Jan 2026, 05:52
Official
Hi Shaun,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation.
A member of our investigation/ complaints team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation.
A member of our investigation/ complaints team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader