LB
Lucy B
1 reviews | Active since May 2024
07 May 2024, 15:17
Definitely WON'T recommend!
I would NOT recommend Capital Legacy at all! It doesn't help when you have a will but it never gets sorted out.
My father passed away in 2021. THE MATTER IS STILL NOT SORTED. We are not receiving any feedback from the lady that is now the 3rd person re-assigned to his estate. They are fast to deduct your money but when it comes to delivering service, it's like they don't even want to do their jobs! They seem like they don't communicate with each other, since I have to explain everything over and over again to every single person. We are tired and just eant to get everything sorted out and this matter handled. It is now YEARS of struggling to finalize my fathers estate.
Unacceptable and really poor service!
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Replies (1)
Capital Legacy's replyOfficial
08 May 2024, 07:25Hi there Lucy,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you shortly.
Have a lovely weekend.
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you shortly.
Have a lovely weekend.
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply08 May 2024, 07:25
Official
Hi there Lucy,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you shortly.
Have a lovely weekend.
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you shortly.
Have a lovely weekend.
Lesego Mabaso
Senior Team Leader – Customer Care