PL
Putswe L
1 reviews | Active since Aug 2023
02 Aug 2023, 18:56
De*****ed by known Capital Legacy Agent
My force number was used *****ulently Since Feb'23 by Capital Legacy. I personally went to their offices to register my concerns and Ms Mitchell Moahlodi satisfied herself after I provided my ID as well as the proof of deductions from my salary advise. She conceded that I have never joined them and that they will reimburse me. They have not done so and still Jul'23 they again deducted. One thing positive they gave me the agent who used my Force number and the agent is pkaying hide and sick This is ***** and I won't let unsuspecting innocent people be ****** as I have been.
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Capital Legacy's replyOfficial
03 Aug 2023, 16:07Hi Putswe,
Thank you for reaching out, we apologize for the inconvenience caused.
As explained during your meeting with Michelle it was confirmed that you didn't sign up for the policy, an incorrect persal number was used and we will refund the premiums deducted, upon receipt of your account details.
We checked on our side we haven't received your account details to process the refund, Michelle will give you a call shortly to have the matter resolved.
Due to this not being a direct debit order, we request that the deductions be terminated via the back end, which may cause a delay but we are working on it.
Should you need any further assistance, please do let me know.
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for reaching out, we apologize for the inconvenience caused.
As explained during your meeting with Michelle it was confirmed that you didn't sign up for the policy, an incorrect persal number was used and we will refund the premiums deducted, upon receipt of your account details.
We checked on our side we haven't received your account details to process the refund, Michelle will give you a call shortly to have the matter resolved.
Due to this not being a direct debit order, we request that the deductions be terminated via the back end, which may cause a delay but we are working on it.
Should you need any further assistance, please do let me know.
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's reply03 Aug 2023, 16:07
Official
Hi Putswe,
Thank you for reaching out, we apologize for the inconvenience caused.
As explained during your meeting with Michelle it was confirmed that you didn't sign up for the policy, an incorrect persal number was used and we will refund the premiums deducted, upon receipt of your account details.
We checked on our side we haven't received your account details to process the refund, Michelle will give you a call shortly to have the matter resolved.
Due to this not being a direct debit order, we request that the deductions be terminated via the back end, which may cause a delay but we are working on it.
Should you need any further assistance, please do let me know.
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for reaching out, we apologize for the inconvenience caused.
As explained during your meeting with Michelle it was confirmed that you didn't sign up for the policy, an incorrect persal number was used and we will refund the premiums deducted, upon receipt of your account details.
We checked on our side we haven't received your account details to process the refund, Michelle will give you a call shortly to have the matter resolved.
Due to this not being a direct debit order, we request that the deductions be terminated via the back end, which may cause a delay but we are working on it.
Should you need any further assistance, please do let me know.
Natasha Thysse
National Manager-Customer Care and Complaints