SM
Siphiwe M
1 reviews | Active since Jan 2019
23 Feb 2026, 16:49
Deducted ********ly!!!!
I am disappointed in the service from capital legacy honestly. Kn the 7th of January 2026 I made a call to capital legacy to cancel my policy. I was assisted by Fortune Thapelo Williams who promised to have processed my cancelation and the office will contact me to process it further. On the 11th of February 2026 I made a follow up with an email but no reply, today still. Highly disappointed in this service honestly. They deducted from my persal when I made it clear I want to cancel with them.
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Capital Legacy's replyOfficial
24 Feb 2026, 05:54Hi Siphiwe,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Best regards,
Capital Legacy's reply24 Feb 2026, 05:54
Official
Hi Siphiwe,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Best regards,